Student Grievances

The  provides an equitable means to resolve student grievances. This Administrative Procedure outlines the process of filing a formal complaint against an alleged inappropriate action by a college faculty, administrator, or staff. The student bears the responsibility of providing the proof or evidence to substantiate a claim of inappropriate action.

Campus Ombudsperson

The Ombudsperson serves as a facilitator of the grievance process and does not serve as an advocate for either the Grievant(s) or Respondent(s). The ombudsperson has no power to change a grade or assess the quality and quantity of student work for grading purposes. The Ombudsperson:

  1. Provides information to the student (grievant) and the Respondent(s) concerning the grievance procedures at any stage in the grievance process.
  2. May collect information, documents, and records pertinent to the case. The Ombudsperson may hold and facilitate meetings and discussions that may lead to a resolution of the grievance.
  3. Sits with the Grievance Hearing Committee and may answer questions upon request but shall not serve as a member or vote.
  4. Coordinates the preparation and conduct of the Grievance Hearing, including providing in-service training to committee members on hearing procedures and operation.
  5. Ensures that the entire grievance process is conducted in an orderly, fair, and respectful manner. The Ombudsperson shall have the authority to exclude from the hearing any individuals who fail to conduct themselves in an orderly, fair, and respectful manner.
  6. Shall assist the Grievant(s) in understanding the grievance procedures, filing the appropriate forms, meeting all the time lines of these procedures, communicating with college employees and officials, and participating in the hearing process.

Student Grievance Process

To file a grievance, please complete the Student Grievance Form:

For questions about the student grievance procedure, please contact the Campus Ombudsperson:

Dr. Saadia Lagarde Porche, Dean of Student Services
Student Services Bldg., Admissions and Records
Phone: (323) 953-4000 ext. 2011
Email: @email

Frequently Asked Questions

You will be asked to discuss your written comments. Your comments briefly indicate the nature of your concern. You will also be asked to consider what sort of outcome you want to your concerns. Your concerns may be referred to someone else. The discussion is informal and the visit confidential.

Yes, the grievance process provides an opportunity for students to contest a course grade. A grade change is possible only if the professor has made a mistake, acted in bad faith, fraudulently, or incompetently.

The length of a student grievance process varies and could take several weeks, depending on the time of year. Student Grievances submitted during summer session, may not be heard until the Fall semester depending on the availability of the faculty.

The statute of limitations period for requesting a Grievance Hearing under this regulation is one hundred twenty (120) calendar days after the occurrence of the incident giving rise to the grievance; or one hundred twenty (120) calendar days after the student learns, or should have learned, that the student has a basis for filing a grievance.

The grievance committee and the grievance appeals committee can only a make recommendation to the college president. The college president makes the final decision based on the committee鈥檚 recommendation.